Fulfillment Policy

ML Enterprises Ltd. T/A Maxine Love Design (“we,” “us,” or “our”) is committed to providing quality design and marketing services. By engaging with us for services, you agree to the following terms.

1. Project Agreement / Statement of Work (SOW)

The scope, deliverables, timelines, and fees for your project will be detailed either through an email conversation, phone call, proposal, estimate, or a formal project agreement. This communication serves as the Statement of Work (SOW) and outlines the specifics of the services to be provided. By proceeding with payment or confirmation of work, you accept the terms laid out in the SOW.

2. Fulfillment and Deliverables

We are committed to delivering the project as outlined in the SOW. Any changes to the agreed scope must be documented in writing and may incur additional costs. We aim to meet all deadlines; however, delays due to unforeseen circumstances will be communicated promptly. We reserve the right to extend delivery timelines if client feedback, input, or revisions are delayed beyond the agreed timeline.

3. Payment Terms

Our standard payment structures are as follows:

• For Larger Projects: We may require a 75% deposit upfront, with the remaining balance due upon project completion. Payment must be cleared before the final deliverables are handed over.

• For Smaller Ad-hoc Projects: These are typically billed in full either before or after the project’s completion, depending on the nature of the service.

Custom payment plans may be available for larger projects and can be discussed on a case-by-case basis. Please note that work on any project will only begin once the initial payment has been received.

4. Payment Methods

We accept payments via bank transfer, credit card, or other agreed-upon payment methods. Any payment processing fees incurred (e.g., PayPal or international transfers) will be the responsibility of the client.

5. Refund Policy

Due to the custom nature of our work, refunds are not offered once work has begun. If a project is cancelled prior to any work commencing, a refund of any deposit paid will be issued minus any administrative fees. If a project is cancelled midway, all work completed up to the point of cancellation will be billed and payable. Any remaining balance will not be refunded.

6. Revisions and Feedback

We include a set number of revisions as part of our standard project agreement, typically two to three rounds depending on the scope of the project. Additional revisions may incur extra fees. We require timely feedback from the client to meet deadlines; delays in providing feedback may result in extended timelines and additional fees.

7. Project Completion

Once the final payment is made, ownership of the final design files and intellectual property is transferred to the client. Files will be delivered in the formats agreed upon in the SOW, and any future amendments or corrections will be billed separately unless otherwise agreed.

8. Client Confidentiality

At Maxine Love Design, we prioritise the confidentiality of our client’s information. It goes without saying that your business and project details are kept confidential. If required, we are happy to sign a Non-Disclosure Agreement (NDA) to ensure that all sensitive information remains protected.

9. Limitations of Liability

While we strive for perfection, we do not guarantee that the project outcomes will meet specific business goals, including increased revenue or visibility. We are not liable for any indirect, special, or consequential damages arising from the use of our services.